Catalog Number : agkm1803
Title : Applying Critical Thinking Skills to Avoid Confirmation Bias in Credentialing Decisions
Speaker : Kathy Matzka

Webplay Recording Date : 9-11-2012
Webplay Price : $ 200 for two weeks viewing

Webinar Overview:

Transparency in the credentialing process refers to allowing the general public access to the processes the organization uses to assure that only qualified, competent individuals are allowed to provide patient care, treatment, and services. Publishing a hospital’s policies and procedures can result in a more informed patient community and a greater degree of organizational accountability. Confirmation bias should be avoided in the credentialing and privileging processes because it can lead to poor decisions based on debatable information.

One way to avoid confirmation bias is to apply critical thinking skills in credentialing and privileging decisions. This may mean taking the “unpopular” stance on an issue, having to admit that a decision was wrong, or confronting a superior about a decision made. Although these can be uncomfortable actions, failure to admit and correct mistakes can lead to public ridicule and can cause distrust of the organization’s ability to provide safe, effective patient care. All credentialing and privileging decisions should be made in such a way that the organization can be proud of putting them on display to the public.

Webinar Objectives:

• Utilize critical thinking skills in making credentialing and privileging decisions to help avoid “confirmation bias” in making credentialing decisions
• Define the meaning of transparency as it relates to credentialing
• Recognize how transparency can lead to greater compliance with policies and procedures

Webinar Topics:

• Understanding Transparency
  • General definition
  • Applying transparency to the credentialing process
• Advantages of Transparency
  • Benefits to Healthcare Organization
  • Benefits to Patient
• Avoiding Confirmation Bias
  • Discussion of confirmation bias - impartially evaluating evidence in order to come to an unbiased conclusion and building a case to justify a conclusion already drawn
  • Case studies/scenario examples
  • Dangers of confirmation bias
  • Applying critical thinking skills in credentialing and privileging decisions
• Questions and Answers

Target Audience:

• Medical Services Professionals
• Medical Staff Leaders
• Credentials Committee Members
• Hospital CEOs
• Quality Mangers
• any other hospital staff or medical staff members responsible for credentialing and privileging of physicians and other practitioners

Contact Hours:

Must attend the entire Webinar and complete a Webinar critique to receive a 1.5 Hour Attendance Certificate for each program.

Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.